Fletcher Flora Press Release

Fletcher Flora Announces the Addition of GoToAssist™ Web-Based Screen-Sharing Application for Faster Customer Support

ANAHEIM, CA. – Fletcher Flora announced the addition of GoToAssist™, Expertcity's award-winning virtual on-site support solution, to increase the customer support department’s ability to resolve problems quickly.

GoToAssist™ is a secure Web-based screen-sharing application that enables companies to support their customers and/or employees by empowering their customer support representatives to remotely view and control their users' computers. By connecting through the Internet or via intranets and extranets, support reps can chat in real time with their users and quickly escalate to desktop sharing, which features mutual mouse and keyboard control and whiteboard capability. This combined functionality significantly reduces call backlog and support costs by enabling support reps to resolve calls the first time.

"We feel GoToAssist™ will be a very valuable tool in providing support to our customers,” says Del Indelicato, Director of Customer Support at Fletcher Flora. “The ability to remotely troubleshoot problems with the use of GoToAssist™ should allow us to resolve many of our customers’ questions quickly, the first time they call.”

With GoToAssist™, customer support representatives can, with just a few clicks of the mouse, see what the end user sees and vice versa. Support reps have the flexibility to chat with the customer in real time and send a Web page or file transfer. The solution enables support reps to gain permission-based control of the end user’s mouse and keyboard to show how to resolve a problem, fill out fields, navigate through the LabPak® menus and screens, or use applications on the network.

About Expertcity
Expertcity, Inc. is the leading provider of managed real-time Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to securely view and control a remote computer. Expertcity offers two products: GoToAssist™, an application service that allows enterprises to remotely assist their users with technical support, and GoToMyPC®, a remote-access solution that enables individual users and enterprises to access and work on their PCs from any Internet location. Expertcity services more than 2,500 corporate clients, including Cisco Systems, Siemens, Sun Microsystems, Best Software, Intuit, Autodesk, Cablevision, EarthLink and Microsoft Business Solutions. Founded in 1997, Expertcity is financially backed by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. The company is privately held with headquarters in Santa Barbara, California.